Service Charter
Our Service Charter includes 5 key promises, which have remained unchanged since the company was formed. It is a Charter, or philosophy, that ensures our customers consistently receive the highest possible levels of service without sacrificing our competitive pricing policy.
Quality Service
As shareholders and partners of the UK's best network for express parcel delivery - APC Overnight - you can depend on Trax to provide a swift and reliable service. We are committed to maintaining a consistently high level of customer care, so you can always count on us to deliver the first class service you demand.
A personal service
Our existing customers are extremely happy with the personal touch they receive from us. They know that when they call they can speak to a friendly, helpful member of our team. We employ a very pro-active approach, which is why we build such strong and effective working relationships with all our clients.
Competitive Pricing
We can also offer a flexible rate structure for high volume business.
Technology Investment
We realise how important information about the progress of your delivery is, and APC is constantly working to take advantage of the latest technology. With our simple on-line booking system it has never been easier to despatch, notify your clients of impending deliveries and track your parcels.
Flexible Collections
Because of our central location, Trax Express can offer more choice and flexibility for your collection. We can arrange daily pick-up, or respond to your call on the day. We can even offer you a collection time to suit your despatching requirements enabling you to offer later cut off times to your clients.
